Public
ENVIRONMENT
No Environment
LAYOUT
Double Column
LANGUAGE
cURL - cURL
API de Relatórios AICONN VOX
POST
Registro de Chamadas
GET
Registro de Chamadas
POST
Registro de Chamadas do Call Center
GET
Registro de Chamadas do Call Center
POST
Agente Histórico
GET
Agente Histórico
POST
Fila Perfomance
GET
Fila Perfomance
POST
Consolidação dos Agentes do Call Center
GET
Consolidação dos Agentes do Call Center
POST
Relatório de Pesquisa
GET
Relatório de Pesquisa
POST
Histórico de Tabulação
GET
Histórico de Tabulação
POST
Lista de Pausas
GET
Lista de Pausas
GET
Buscar Audio
POST
Home
GET
Relatório do Discador
API de Relatórios AICONN VOX
Bem-vindo à documentação oficial da API de Relatórios da Aiconn Vox. Esta API foi desenvolvida para permitir o acesso direto e a gestão dos relatórios que você precisa de forma eficiente.
Visão Geral
A API de Relatórios da Aiconn Vox é projetada para ser simples, mas poderosa, proporcionando a empresas de todos os tamanhos a capacidade de integrar e gerenciar seus relatórios com facilidade.
Características Principais
Integração Simples: Com nossa API baseada em RESTful, você pode integrar seus sistemas rapidamente.
Segurança Prioritária: Garantimos a segurança dos seus dados, aderindo às melhores práticas da indústria.
Exemplo de Autenticação Basic:
Para fazer uma requisição à API usando Autenticação Basic, você deve incluir o cabeçalho Authorization com o valor Basic [token] em suas chamadas, onde [token] é a codificação em base64 de seu nome de usuário e senha concatenados com um dois-pontos.
Por exemplo, para o usuário exemplo com a senha senha123, você primeiro codifica exemplo:senha123 em base64, resultando em ZXhlbXBsbzpzZW5oYTEyMw==.
Se tiver dúvidas ou precisar de assistência, nossa equipe de suporte está sempre disponível para ajudar.
POST
Registro de Chamadas
http://{{domain}}:4437/report/cdr-report/
Relatório - Registros de Chamadas
Para solicitar o relatório de registros de chamadas, faça uma requisição POST com os seguintes parâmetros:
Campo | Exemplo | Observação |
company_id | {{company_id}} | Obrigatório |
date_start | 2023-08-01 00:00 | Data Inicial |
date_end | 2023-08-08 23:59 | Data FInal |
quick_filter | "" | Filtro rápido para as Datas pode ser usado: |
direction | "" | Direção da chamada. |
source | "" | Número de Origem da chamada |
destination | "" | Número de destino da chamada |
extension | "" | Número do Ramal |
finalization | "" | Finalização da chamada |
transferred | "" | Se a chamada foi transferida |
language | pt-br | Tradução dos retornos |
Os campos quick_filter, direction, source, destination, extension, finalization, transferred podem ser deixados como uma string vazia ("") para não aplicar qualquer filtro específico nesses campos.
Após preencher as observações necessárias, você estará pronto para fazer sua requisição e obter os registros de chamadas de acordo com os filtros aplicados.
Descrição dos campos de retorno:
Campo | Exemplo | Descrição |
call_uuid | efd03f1b-ce9a-4469-a729-9e6deb2e9ae5 | Id da chamada |
protocol | 2023080203245397 | Número do Protocolo |
answered | Não Atendida | Finalização da Chamada |
direction | Interna | Direção |
type | Manual | Tipo da chamada |
source_name | 5007 | Nome da Origem |
source | 5007 | Origem |
destination | 5001 | Destino |
extension | null | Ramal |
call_start_time | 2023-08-02 15:24:30 | Data de Inicio |
call_end_time | 2023-08-02 15:24:53 | Data de Finalização |
spoken_time | 00:00:23 | Tempo Falado |
transfer | Transferencia | |
transfer_to | Transferencia Para | |
hangup_cause | DESLIGAMENTO NORMAL | Motivo do desligamento |
hangup_side | Ramal | Lado do desligamento |
AUTHORIZATION
Basic Auth
Username
{{username}}
Password
{{password}}
Body
raw (json)
json
{ "company_id":"{{company_id}}", "date_start": "2024-05-10 00:00", "date_end": "2024-05-10 23:59", "quick_filter": "", "direction": "", "source": "", "destination": "", "extension": "", "finalization": "", "transferred": "", "language": "pt-br", "call_uuid": "" }
Example Request
Registro de Chamadas
curl
curl --location -g 'https://{{domain}}:4437/report/cdr-report/' \ --data '{ "company_id":"{{company_id}}", "date_start": "2023-08-01 00:00", "date_end": "2023-08-08 23:59", "quick_filter": "last_month", "direction": "", "source": "", "destination": "", "extension": "", "finalization": "", "transferred": "", "language": "pt-br" }'
200 OK
Example Response
json
{ "total": 34, "data": [ { "call_uuid": "efd03f1b-ce9a-4469-a729-9e6deb2e9ae5", "protocol": "2023080203245397", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "5001", "extension": null, "call_start_time": "2023-08-02 15:24:30", "call_end_time": "2023-08-02 15:24:53", "spoken_time": "00:00:23", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "f076fe56-a82d-71e9-4a01-5ce154c6eaad", "protocol": "2023080308363138", "answered": "Não Atendida", "direction": "Saída", "type": "Manual", "source_name": null, "source": "IPBC5090", "destination": "0999773006", "extension": "4701", "call_start_time": "2023-08-03 08:36:30", "call_end_time": "2023-08-03 08:36:45", "spoken_time": "00:00:14", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "b822db29-b61c-0242-cf46-953b35805f78", "protocol": "2023080308365984", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4702", "extension": null, "call_start_time": "2023-08-03 08:36:58", "call_end_time": "2023-08-03 08:37:03", "spoken_time": "00:00:05", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "2efd99f5-c472-443d-bb76-d9158a6684b9", "protocol": "2023080909435520", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-09 09:43:34", "call_end_time": "2023-08-09 09:43:55", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "ef452f22-9a22-4684-b548-ba6652540c7c", "protocol": "2023080909442815", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:44:14", "call_end_time": "2023-08-09 09:46:20", "spoken_time": "00:01:51", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "b1aa0aab-60e8-4579-8b49-94b33afdd0fe", "protocol": "2023080909472890", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:47:17", "call_end_time": "2023-08-09 09:48:25", "spoken_time": "00:00:57", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "fde9d646-f3c3-45e1-a77d-6f649c6b623b", "protocol": "2023080909502265", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:49:43", "call_end_time": "2023-08-09 09:50:55", "spoken_time": "00:00:33", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "1c75d7f5-f9c9-25ec-0515-23500238876c", "protocol": "2023080909500264", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*8", "extension": null, "call_start_time": "2023-08-09 09:50:01", "call_end_time": "2023-08-09 09:50:01", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "c24c1d84-5d85-44ac-9f78-8bd13063555a", "protocol": "2023080909515416", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:51:12", "call_end_time": "2023-08-09 09:52:10", "spoken_time": "00:00:18", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "bd18077f-0a51-f8ac-c886-a313f88a460c", "protocol": "2023080909513156", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*974706", "extension": null, "call_start_time": "2023-08-09 09:51:31", "call_end_time": "2023-08-09 09:51:31", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "82e43d6d-8581-c2d0-e652-ed1faef9a96c", "protocol": "2023080909522391", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*974706", "extension": null, "call_start_time": "2023-08-09 09:52:23", "call_end_time": "2023-08-09 09:52:23", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "44b305a8-6986-57c3-9a08-c4a63efc11c9", "protocol": "2023080909532837", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:53:28", "call_end_time": "2023-08-09 09:54:09", "spoken_time": "00:00:11", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "a35e8031-84f1-79b3-4777-95f71adac5c6", "protocol": "2023080909542056", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:54:20", "call_end_time": "2023-08-09 09:54:57", "spoken_time": "00:00:07", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "f102170d-6366-bfaa-74d1-39249dcedec9", "protocol": "2023080909550465", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:55:03", "call_end_time": "2023-08-09 09:55:26", "spoken_time": "00:00:15", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "9e1f7978-b208-dcaf-fef7-9b831b9bd1e9", "protocol": "2023080909553867", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:55:37", "call_end_time": "2023-08-09 09:56:22", "spoken_time": "00:00:40", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "47e062e8-a5d9-4fe7-db7e-2fb14ca8ec7d", "protocol": "2023080909564728", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4705", "extension": null, "call_start_time": "2023-08-09 09:56:45", "call_end_time": "2023-08-09 09:57:08", "spoken_time": "00:00:22", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "69de1234-c202-0672-5663-737bbefd8ed8", "protocol": "2023080910010547", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*97", "extension": null, "call_start_time": "2023-08-09 10:01:05", "call_end_time": "2023-08-09 10:01:28", "spoken_time": "00:00:23", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "80eeba7f-493b-0f2c-82af-bebf260cf7f2", "protocol": "2023080910013725", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*97", "extension": null, "call_start_time": "2023-08-09 10:01:36", "call_end_time": "2023-08-09 10:02:01", "spoken_time": "00:00:25", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "0ae8d9ff-94db-4275-89ac-ecaff13deba9", "protocol": "2023080910035749", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 10:03:41", "call_end_time": "2023-08-09 10:04:16", "spoken_time": "00:00:21", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "acfe6d4d-1469-4bb7-9d49-7ad3a9ec01af", "protocol": "2023080910044980", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 10:04:30", "call_end_time": "2023-08-09 10:05:01", "spoken_time": "00:00:13", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "1709d5cd-2894-4de7-ffb9-ba2c863bd018", "protocol": "2023080910050912", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": null, "call_start_time": "2023-08-09 10:05:09", "call_end_time": "2023-08-09 10:05:09", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "OCUPADO", "hangup_side": "" }, { "call_uuid": "f0154e60-822e-7e26-cec7-1802f3a351ef", "protocol": "2023080910052666", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": null, "call_start_time": "2023-08-09 10:05:26", "call_end_time": "2023-08-09 10:05:26", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "OCUPADO", "hangup_side": "" }, { "call_uuid": "924315a8-9aec-4478-9d45-6dbed8da5a35", "protocol": "2023081804384274", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4706", "call_start_time": "2023-08-18 16:38:25", "call_end_time": "2023-08-18 16:40:31", "spoken_time": "00:01:50", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "e1081b67-de4e-44a6-a175-db51807756f0", "protocol": "2023081804404833", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "4839545000", "source": "4839545000", "destination": "IPBC5090", "extension": "4706", "call_start_time": "2023-08-18 16:39:26", "call_end_time": "2023-08-18 16:43:32", "spoken_time": "00:02:45", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "5008b1a5-c09f-45d2-93c6-0ece47682cb7", "protocol": "2023081804424358", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-18 16:42:34", "call_end_time": "2023-08-18 16:42:43", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "838dce1b-1c04-49f1-9bff-4a7519c319d8", "protocol": "2023081804431877", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-18 16:43:07", "call_end_time": "2023-08-18 16:43:18", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "36de732e-e623-435c-8a07-959aa09d3042", "protocol": "2023082102205220", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5028", "source": "5028", "destination": "7001", "extension": null, "call_start_time": "2023-08-21 14:20:42", "call_end_time": "2023-08-21 14:21:00", "spoken_time": "00:00:18", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "73700d80-7e46-47f8-bfb0-5ff9c8cbfe93", "protocol": "2023082102222277", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5028", "source": "5028", "destination": "7001", "extension": null, "call_start_time": "2023-08-21 14:22:13", "call_end_time": "2023-08-21 14:22:26", "spoken_time": "00:00:13", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "9efceb74-3ee9-4f4c-b506-8612deaa80a8", "protocol": "2023082102250237", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "4706", "extension": null, "call_start_time": "2023-08-21 14:24:44", "call_end_time": "2023-08-21 14:25:31", "spoken_time": "00:00:47", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "0928e7b1-b116-4bc0-8839-4f5d83c8ef63", "protocol": "2023082102262042", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "*14706", "extension": null, "call_start_time": "2023-08-21 14:26:02", "call_end_time": "2023-08-21 14:28:25", "spoken_time": "00:02:23", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "91c104bb-0cb2-4b39-b2cf-a16f8496ac40", "protocol": "2023082102285899", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "7001", "extension": null, "call_start_time": "2023-08-21 14:28:46", "call_end_time": "2023-08-21 14:30:38", "spoken_time": "00:01:52", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": null, "protocol": "2023082102302468", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "#5007", "source": null, "destination": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "extension": "u:c4f9afd0-8e52-e282-5577-05034c7c62d0", "call_start_time": "2023-08-21 14:28:53", "call_end_time": "2023-08-21 14:30:24", "spoken_time": "00:01:27", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "4ad9e74b-70ff-4467-8805-75cafaeb30f5", "protocol": "2023083106062347", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48996623455", "source": "48996623455", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-31 06:06:05", "call_end_time": "2023-08-31 06:06:22", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "bdcaf159-2b1f-4883-977f-33a2b03cedb5", "protocol": "2023083106081711", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48996623455", "source": "48996623455", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-31 06:08:03", "call_end_time": "2023-08-31 06:08:23", "spoken_time": "00:00:08", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" } ] }
GET
Registro de Chamadas
https://{{domain}}:4437/report/cdr-report/?company_id={{company_id}}&date_start=2024-04-16 00:00&date_end=2024-04-16 23:59&direction=&source&destination&extension&finalization&transferred=&language=pt-br&quick_filter=last_month
Relatório - Registros de Chamadas
Para solicitar o relatório de registros de chamadas, faça uma requisição GET com os seguintes parâmetros:
Campo | Exemplo | Observação |
company_id | {{company_id}} | Obrigatório |
date_start | 2023-08-01 00:00 | Data Inicial |
date_end | 2023-08-08 23:59 | Data FInal |
quick_filter | "" | Filtro rápido para as Datas pode ser usado: |
direction | "" | Direção da chamada. |
source | "" | Número de Origem da chamada |
destination | "" | Número de destino da chamada |
extension | "" | Número do Ramal |
finalization | "" | Finalização da chamada |
transferred | "" | Se a chamada foi transferida |
language | pt-br | Tradução dos retornos |
Os campos quick_filter, direction, source, destination, extension, finalization, transferred podem ser deixados como uma string vazia ("") para não aplicar qualquer filtro específico nesses campos.
Após preencher as observações necessárias, você estará pronto para fazer sua requisição e obter os registros de chamadas de acordo com os filtros aplicados.
Descrição dos campos de retorno:
Campo | Exemplo | Descrição |
call_uuid | efd03f1b-ce9a-4469-a729-9e6deb2e9ae5 | Id da chamada |
protocol | 2023080203245397 | Número do Protocolo |
answered | Não Atendida | Finalização da Chamada |
direction | Interna | Direção |
type | Manual | Tipo da chamada |
source_name | 5007 | Nome da Origem |
source | 5007 | Origem |
destination | 5001 | Destino |
extension | null | Ramal |
call_start_time | 2023-08-02 15:24:30 | Data de Inicio |
call_end_time | 2023-08-02 15:24:53 | Data de Finalização |
spoken_time | 00:00:23 | Tempo Falado |
transfer | Transferencia | |
transfer_to | Transferencia Para | |
hangup_cause | DESLIGAMENTO NORMAL | Motivo do desligamento |
hangup_side | Ramal | Lado do desligamento |
AUTHORIZATION
Basic Auth
Username
{{username}}
Password
{{password}}
PARAMS
company_id
{{company_id}}
date_start
2024-04-16 00:00
date_end
2024-04-16 23:59
direction
source
destination
extension
finalization
transferred
language
pt-br
quick_filter
last_month
Example Request
Registro de Chamadas
curl
curl --location -g 'https://{{domain}}:4437/report/cdr-report/' \ --data '{ "company_id":"{{company_id}}", "date_start": "2023-08-01 00:00", "date_end": "2023-08-08 23:59", "quick_filter": "last_month", "direction": "", "source": "", "destination": "", "extension": "", "finalization": "", "transferred": "", "language": "pt-br" }'
200 OK
Example Response
json
{ "total": 34, "data": [ { "call_uuid": "efd03f1b-ce9a-4469-a729-9e6deb2e9ae5", "protocol": "2023080203245397", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "5001", "extension": null, "call_start_time": "2023-08-02 15:24:30", "call_end_time": "2023-08-02 15:24:53", "spoken_time": "00:00:23", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "f076fe56-a82d-71e9-4a01-5ce154c6eaad", "protocol": "2023080308363138", "answered": "Não Atendida", "direction": "Saída", "type": "Manual", "source_name": null, "source": "IPBC5090", "destination": "0999773006", "extension": "4701", "call_start_time": "2023-08-03 08:36:30", "call_end_time": "2023-08-03 08:36:45", "spoken_time": "00:00:14", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "b822db29-b61c-0242-cf46-953b35805f78", "protocol": "2023080308365984", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4702", "extension": null, "call_start_time": "2023-08-03 08:36:58", "call_end_time": "2023-08-03 08:37:03", "spoken_time": "00:00:05", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "2efd99f5-c472-443d-bb76-d9158a6684b9", "protocol": "2023080909435520", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-09 09:43:34", "call_end_time": "2023-08-09 09:43:55", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "ef452f22-9a22-4684-b548-ba6652540c7c", "protocol": "2023080909442815", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:44:14", "call_end_time": "2023-08-09 09:46:20", "spoken_time": "00:01:51", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "b1aa0aab-60e8-4579-8b49-94b33afdd0fe", "protocol": "2023080909472890", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:47:17", "call_end_time": "2023-08-09 09:48:25", "spoken_time": "00:00:57", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "fde9d646-f3c3-45e1-a77d-6f649c6b623b", "protocol": "2023080909502265", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:49:43", "call_end_time": "2023-08-09 09:50:55", "spoken_time": "00:00:33", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "1c75d7f5-f9c9-25ec-0515-23500238876c", "protocol": "2023080909500264", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*8", "extension": null, "call_start_time": "2023-08-09 09:50:01", "call_end_time": "2023-08-09 09:50:01", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "c24c1d84-5d85-44ac-9f78-8bd13063555a", "protocol": "2023080909515416", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 09:51:12", "call_end_time": "2023-08-09 09:52:10", "spoken_time": "00:00:18", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "bd18077f-0a51-f8ac-c886-a313f88a460c", "protocol": "2023080909513156", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*974706", "extension": null, "call_start_time": "2023-08-09 09:51:31", "call_end_time": "2023-08-09 09:51:31", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "82e43d6d-8581-c2d0-e652-ed1faef9a96c", "protocol": "2023080909522391", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*974706", "extension": null, "call_start_time": "2023-08-09 09:52:23", "call_end_time": "2023-08-09 09:52:23", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "44b305a8-6986-57c3-9a08-c4a63efc11c9", "protocol": "2023080909532837", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:53:28", "call_end_time": "2023-08-09 09:54:09", "spoken_time": "00:00:11", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "a35e8031-84f1-79b3-4777-95f71adac5c6", "protocol": "2023080909542056", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:54:20", "call_end_time": "2023-08-09 09:54:57", "spoken_time": "00:00:07", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "f102170d-6366-bfaa-74d1-39249dcedec9", "protocol": "2023080909550465", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:55:03", "call_end_time": "2023-08-09 09:55:26", "spoken_time": "00:00:15", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "9e1f7978-b208-dcaf-fef7-9b831b9bd1e9", "protocol": "2023080909553867", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "call_start_time": "2023-08-09 09:55:37", "call_end_time": "2023-08-09 09:56:22", "spoken_time": "00:00:40", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "47e062e8-a5d9-4fe7-db7e-2fb14ca8ec7d", "protocol": "2023080909564728", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4705", "extension": null, "call_start_time": "2023-08-09 09:56:45", "call_end_time": "2023-08-09 09:57:08", "spoken_time": "00:00:22", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "69de1234-c202-0672-5663-737bbefd8ed8", "protocol": "2023080910010547", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*97", "extension": null, "call_start_time": "2023-08-09 10:01:05", "call_end_time": "2023-08-09 10:01:28", "spoken_time": "00:00:23", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "80eeba7f-493b-0f2c-82af-bebf260cf7f2", "protocol": "2023080910013725", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "*97", "extension": null, "call_start_time": "2023-08-09 10:01:36", "call_end_time": "2023-08-09 10:02:01", "spoken_time": "00:00:25", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "0ae8d9ff-94db-4275-89ac-ecaff13deba9", "protocol": "2023080910035749", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 10:03:41", "call_end_time": "2023-08-09 10:04:16", "spoken_time": "00:00:21", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "acfe6d4d-1469-4bb7-9d49-7ad3a9ec01af", "protocol": "2023080910044980", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-09 10:04:30", "call_end_time": "2023-08-09 10:05:01", "spoken_time": "00:00:13", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "1709d5cd-2894-4de7-ffb9-ba2c863bd018", "protocol": "2023080910050912", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": null, "call_start_time": "2023-08-09 10:05:09", "call_end_time": "2023-08-09 10:05:09", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "OCUPADO", "hangup_side": "" }, { "call_uuid": "f0154e60-822e-7e26-cec7-1802f3a351ef", "protocol": "2023080910052666", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": null, "source": null, "destination": "4706", "extension": null, "call_start_time": "2023-08-09 10:05:26", "call_end_time": "2023-08-09 10:05:26", "spoken_time": "00:00:00", "transfer": "", "transfer_to": "", "hangup_cause": "OCUPADO", "hangup_side": "" }, { "call_uuid": "924315a8-9aec-4478-9d45-6dbed8da5a35", "protocol": "2023081804384274", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": "4706", "call_start_time": "2023-08-18 16:38:25", "call_end_time": "2023-08-18 16:40:31", "spoken_time": "00:01:50", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "e1081b67-de4e-44a6-a175-db51807756f0", "protocol": "2023081804404833", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "4839545000", "source": "4839545000", "destination": "IPBC5090", "extension": "4706", "call_start_time": "2023-08-18 16:39:26", "call_end_time": "2023-08-18 16:43:32", "spoken_time": "00:02:45", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "5008b1a5-c09f-45d2-93c6-0ece47682cb7", "protocol": "2023081804424358", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-18 16:42:34", "call_end_time": "2023-08-18 16:42:43", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "838dce1b-1c04-49f1-9bff-4a7519c319d8", "protocol": "2023081804431877", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48984013982", "source": "48984013982", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-18 16:43:07", "call_end_time": "2023-08-18 16:43:18", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "36de732e-e623-435c-8a07-959aa09d3042", "protocol": "2023082102205220", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5028", "source": "5028", "destination": "7001", "extension": null, "call_start_time": "2023-08-21 14:20:42", "call_end_time": "2023-08-21 14:21:00", "spoken_time": "00:00:18", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "73700d80-7e46-47f8-bfb0-5ff9c8cbfe93", "protocol": "2023082102222277", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5028", "source": "5028", "destination": "7001", "extension": null, "call_start_time": "2023-08-21 14:22:13", "call_end_time": "2023-08-21 14:22:26", "spoken_time": "00:00:13", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "9efceb74-3ee9-4f4c-b506-8612deaa80a8", "protocol": "2023082102250237", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "4706", "extension": null, "call_start_time": "2023-08-21 14:24:44", "call_end_time": "2023-08-21 14:25:31", "spoken_time": "00:00:47", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": "0928e7b1-b116-4bc0-8839-4f5d83c8ef63", "protocol": "2023082102262042", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "*14706", "extension": null, "call_start_time": "2023-08-21 14:26:02", "call_end_time": "2023-08-21 14:28:25", "spoken_time": "00:02:23", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "91c104bb-0cb2-4b39-b2cf-a16f8496ac40", "protocol": "2023082102285899", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "5007", "source": "5007", "destination": "7001", "extension": null, "call_start_time": "2023-08-21 14:28:46", "call_end_time": "2023-08-21 14:30:38", "spoken_time": "00:01:52", "transfer": "", "transfer_to": "", "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Ramal" }, { "call_uuid": null, "protocol": "2023082102302468", "answered": "Não Atendida", "direction": "Interna", "type": "Manual", "source_name": "#5007", "source": null, "destination": "u:bd43ebb0-9745-8379-98f2-d3f862594656", "extension": "u:c4f9afd0-8e52-e282-5577-05034c7c62d0", "call_start_time": "2023-08-21 14:28:53", "call_end_time": "2023-08-21 14:30:24", "spoken_time": "00:01:27", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "" }, { "call_uuid": "4ad9e74b-70ff-4467-8805-75cafaeb30f5", "protocol": "2023083106062347", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48996623455", "source": "48996623455", "destination": "IPBC5090", "extension": null, "call_start_time": "2023-08-31 06:06:05", "call_end_time": "2023-08-31 06:06:22", "spoken_time": "00:00:00", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "bdcaf159-2b1f-4883-977f-33a2b03cedb5", "protocol": "2023083106081711", "answered": "Não Atendida", "direction": "Entrada", "type": "Manual", "source_name": "48996623455", "source": "48996623455", "destination": "IPBC5090", "extension": "4705", "call_start_time": "2023-08-31 06:08:03", "call_end_time": "2023-08-31 06:08:23", "spoken_time": "00:00:08", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" } ] }
POST
Registro de Chamadas do Call Center
https://{{domain}}:4437/report/cdr-cc/
Relatório - Registros de Chamadas do Call Center
Para solicitar o relatório de registros de chamadas do Call Center, faça uma requisição POST com os seguintes parâmetros:
Campo | Exemplo | Observação |
company_id | {{company_id}} | Obrigatório |
date_start | 2023-08-01 00:00 | Data Inicial |
date_end | 2023-08-08 23:59 | Data FInal |
quick_filter | "" | Filtro rápido para as Datas pode ser usado: |
filter | summed_up | Visão detalhada ou resumida do relaório. |
queue | "" | Nome da Fila |
agent | "" | Nome do Agente |
direction | "" | Direção da chamada. |
source | "" | Número de Origem da chamada |
destination | "" | Número de destino da chamada |
extension | "" | Número do Ramal |
finalization_agent | "" | Finalição da chamada pelo lado do agente |
finalization_member | "" | Finalização da chamada pelo lado do cliente |
transferred | "" | Se a chamada foi transferida |
call_uuid | "" | ID da chamada |
protocol | "" | Número do Protocolo da chamada |
language | pt-br | Tradução dos retornos |
system | calliope | Sempre fixo em calliope |
Os campos quick_filter, queue, direction, source, destination, extension, finalization_agent, finalization_member, transferred, call_uuid, protocol podem ser deixados como uma string vazia ("") para não aplicar qualquer filtro específico nesses campos.
Após preencher as observações necessárias, você estará pronto para fazer sua requisição e obter os registros de chamadas de acordo com os filtros aplicados.
Descrição dos campos de retorno:
Campo | Exemplo | Descrição |
call_uuid | f076fe56-a82d-71e9-4a01-5ce154c6eaad | ID da chamada |
protocol | 2023080308363138 | Número do Protocolo |
answered | Atendidas | Finalização da chamada |
direction | Saída | Direção |
source | IPBC5090 | Origem |
destination | 00999773006 | Destino |
tab | null | Tabulação |
queue | atendimento | Fila |
agent | denner | Agente |
extension | 4701 | Ramal |
call_start_time | 2023-08-03 08:36:30 | Data de Inicio da chamada |
queue_joined | --:--:-- | Data de entrada na fila |
duration | --:--:-- | Duração |
ring_start | --:--:-- | Tempo de Ring |
ring_duration | 00:00:20 | Duração do Ring |
agent_anwser_time | 08:36:31 | Instante Atendimento Ramal |
agent_answer_duration | 00:00:14 | Tempo Falado |
end_call_time | 08:36:50 | Instante fim chamada |
transfer | null | Transferida |
transfer_to | null | Transferida Para |
hangup_cause | DESLIGAMENTO NORMAL | Motivo do desligamento |
hangup_side | Rede Pública | Lado desligamento |
AUTHORIZATION
Basic Auth
Username
{{username}}
Password
{{password}}
Body
raw (json)
json
{ "company_id":"{{company_id}}", "date_start": "2023-08-01 00:00", "date_end": "2023-09-01 23:59", "quick_filter": "last_month", "filter": "summed_up", "queue": "", "agent": "", "direction": "", "source": "", "destination": "", "extension": "", "finalization_agent": "", "finalization_member": "", "transferred": "", "call_uuid": "", "protocol": "", "language": "pt-br", "system": "calliope" }
Example Request
Registro de Chamadas do Call Center
curl
curl --location -g 'https://{{domain}}:4437/report/cdr-cc/' \ --data '{ "company_id":"{{company_id}}", "date_start": "2023-08-01 00:00", "date_end": "2023-09-01 23:59", "quick_filter": "last_month", "filter": "summed_up", "queue": "", "agent": "", "direction": "", "source": "", "destination": "", "extension": "", "finalization_agent": "", "finalization_member": "", "transferred": "", "call_uuid": "", "protocol": "", "language": "pt-br", "system": "calliope" }'
200 OK
Example Response
json
{ "total": 50, "data": [ { "call_uuid": "f076fe56-a82d-71e9-4a01-5ce154c6eaad", "protocol": "2023080308363138", "answered": "Atendidas", "direction": "Saída", "source": "IPBC5090", "destination": "00999773006", "tab": null, "queue": "atendimento", "agent": "denner", "extension": "4701", "call_start_time": "2023-08-03 08:36:30", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:20", "agent_anwser_time": "08:36:31", "agent_answer_duration": "00:00:14", "end_call_time": "08:36:50", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "b822db29-b61c-0242-cf46-953b35805f78", "protocol": "2023080308365984", "answered": "Atendidas", "direction": "Interna", "source": "4701", "destination": "4702", "tab": null, "queue": "atendimento", "agent": "denner", "extension": "4701", "call_start_time": "2023-08-03 08:36:58", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:05", "end_call_time": "08:37:03", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "ef452f22-9a22-4684-b548-ba6652540c7c", "protocol": "2023080909442815", "answered": "Atendidas", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 09:44:14", "queue_joined": "09:44:20", "duration": "00:00:08", "ring_start": "09:44:20", "ring_duration": "00:00:08", "agent_anwser_time": "09:44:28", "agent_answer_duration": "00:01:51", "end_call_time": "09:46:19", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "b1aa0aab-60e8-4579-8b49-94b33afdd0fe", "protocol": "2023080909472890", "answered": "Atendidas", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 09:47:17", "queue_joined": "09:47:24", "duration": "00:00:04", "ring_start": "09:47:24", "ring_duration": "00:00:04", "agent_anwser_time": "09:47:28", "agent_answer_duration": "00:00:57", "end_call_time": "09:48:25", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "fde9d646-f3c3-45e1-a77d-6f649c6b623b", "protocol": "2023080909502265", "answered": "Atendidas", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 09:49:43", "queue_joined": "09:49:48", "duration": "00:00:34", "ring_start": "09:50:18", "ring_duration": "00:00:04", "agent_anwser_time": "09:50:22", "agent_answer_duration": "00:00:33", "end_call_time": "09:50:55", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "1c75d7f5-f9c9-25ec-0515-23500238876c", "protocol": "2023080909500264", "answered": "Não Atendida", "direction": "Interna", "source": "4705", "destination": "*8", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 09:50:01", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": "09:50:01", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "c24c1d84-5d85-44ac-9f78-8bd13063555a", "protocol": "2023080909515416", "answered": "Atendidas", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 09:51:12", "queue_joined": "09:51:18", "duration": "00:00:35", "ring_start": "09:51:49", "ring_duration": "00:00:04", "agent_anwser_time": "09:51:53", "agent_answer_duration": "00:00:18", "end_call_time": "09:52:10", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "bd18077f-0a51-f8ac-c886-a313f88a460c", "protocol": "2023080909513156", "answered": "Não Atendida", "direction": "Interna", "source": "4705", "destination": "*974706", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 09:51:31", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": "09:51:31", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "82e43d6d-8581-c2d0-e652-ed1faef9a96c", "protocol": "2023080909522391", "answered": "Não Atendida", "direction": "Interna", "source": "4705", "destination": "*974706", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 09:52:23", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": "09:52:23", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "47e062e8-a5d9-4fe7-db7e-2fb14ca8ec7d", "protocol": "2023080909564728", "answered": "Atendidas", "direction": "Interna", "source": "4706", "destination": "4705", "tab": null, "queue": "atendimento", "agent": "universidade02", "extension": "4706", "call_start_time": "2023-08-09 09:56:45", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:01", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:22", "end_call_time": "09:57:08", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "69de1234-c202-0672-5663-737bbefd8ed8", "protocol": "2023080910010547", "answered": "Atendidas", "direction": "Interna", "source": "4705", "destination": "*97", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 10:01:05", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:23", "end_call_time": "10:01:28", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "80eeba7f-493b-0f2c-82af-bebf260cf7f2", "protocol": "2023080910013725", "answered": "Atendidas", "direction": "Interna", "source": "4705", "destination": "*97", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 10:01:36", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:25", "end_call_time": "10:02:01", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "0ae8d9ff-94db-4275-89ac-ecaff13deba9", "protocol": "2023080910035749", "answered": "Atendidas", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 10:03:41", "queue_joined": "10:03:53", "duration": "00:00:02", "ring_start": "10:03:53", "ring_duration": "00:00:02", "agent_anwser_time": "10:03:55", "agent_answer_duration": "00:00:21", "end_call_time": "10:04:16", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "acfe6d4d-1469-4bb7-9d49-7ad3a9ec01af", "protocol": "2023080910044980", "answered": "Atendidas", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 10:04:30", "queue_joined": "10:04:46", "duration": "00:00:02", "ring_start": "10:04:46", "ring_duration": "00:00:02", "agent_anwser_time": "10:04:48", "agent_answer_duration": "00:00:13", "end_call_time": "10:05:01", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "1709d5cd-2894-4de7-ffb9-ba2c863bd018", "protocol": "2023080910050912", "answered": "Atendidas", "direction": "Interna", "source": "4705", "destination": "4706", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 10:05:09", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": "10:05:09", "transfer": null, "transfer_to": null, "hangup_cause": "OCUPADO", "hangup_side": "PABX" }, { "call_uuid": "f0154e60-822e-7e26-cec7-1802f3a351ef", "protocol": "2023080910052666", "answered": "Atendidas", "direction": "Interna", "source": "4705", "destination": "4706", "tab": null, "queue": "atendimento", "agent": "universidade01", "extension": "4705", "call_start_time": "2023-08-09 10:05:26", "queue_joined": " -- : -- : -- ", "duration": " -- : -- : -- ", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": "10:05:26", "transfer": null, "transfer_to": null, "hangup_cause": "OCUPADO", "hangup_side": "PABX" }, { "call_uuid": "924315a8-9aec-4478-9d45-6dbed8da5a35", "protocol": "2023081804384274", "answered": "Atendidas", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade02", "extension": "4706", "call_start_time": "2023-08-18 16:38:25", "queue_joined": "16:38:36", "duration": "00:00:05", "ring_start": "16:38:36", "ring_duration": "00:00:05", "agent_anwser_time": "16:38:41", "agent_answer_duration": "00:01:50", "end_call_time": "16:40:31", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "e1081b67-de4e-44a6-a175-db51807756f0", "protocol": "2023081804404833", "answered": "Atendidas", "direction": "Entrada", "source": "4839545000", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": "universidade02", "extension": "4706", "call_start_time": "2023-08-18 16:39:26", "queue_joined": "16:39:33", "duration": "00:01:14", "ring_start": "16:40:42", "ring_duration": "00:00:05", "agent_anwser_time": "16:40:47", "agent_answer_duration": "00:02:45", "end_call_time": "16:43:32", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "5008b1a5-c09f-45d2-93c6-0ece47682cb7", "protocol": "2023081804424358", "answered": "Não Atendida", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": null, "extension": null, "call_start_time": "2023-08-18 16:42:34", "queue_joined": "16:42:39", "duration": "00:00:04", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": " -- : -- : -- ", "transfer": null, "transfer_to": null, "hangup_cause": "CANCELADA NA FILA", "hangup_side": "Rede Pública" }, { "call_uuid": "6de77723-2d48-447f-b307-e04f54d82056", "protocol": "2023081804452291", "answered": "Atendidas", "direction": "Entrada Automática Callback", "source": "48984013982", "destination": "7001", "tab": null, "queue": "atendimento", "agent": "universidade02", "extension": "4706", "call_start_time": "2023-08-18 16:42:49", "queue_joined": "16:42:49", "duration": "00:02:31", "ring_start": "16:45:17", "ring_duration": "00:00:03", "agent_anwser_time": "16:45:20", "agent_answer_duration": "00:00:15", "end_call_time": "16:45:35", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "Rede Pública" }, { "call_uuid": "838dce1b-1c04-49f1-9bff-4a7519c319d8", "protocol": "2023081804431877", "answered": "Não Atendida", "direction": "Entrada", "source": "48984013982", "destination": "IPBC5090", "tab": null, "queue": "atendimento", "agent": null, "extension": null, "call_start_time": "2023-08-18 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"48996623455", "destination": "7001", "tab": null, "queue": "atendimento", "agent": null, "extension": null, "call_start_time": "2023-08-31 14:46:01", "queue_joined": "14:46:01", "duration": "02:03:42", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": " -- : -- : -- ", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" }, { "call_uuid": "f07b825e-486e-43af-baf7-ca3ef6fe5e29", "protocol": "2023083107042661", "answered": "Não Atendida", "direction": "Entrada Automática Callback", "source": "48996623455", "destination": "7001", "tab": null, "queue": "atendimento", "agent": null, "extension": null, "call_start_time": "2023-08-31 17:00:44", "queue_joined": "17:00:44", "duration": "02:03:41", "ring_start": " -- : -- : -- ", "ring_duration": "00:00:00", "agent_anwser_time": "-- : -- : --", "agent_answer_duration": "00:00:00", "end_call_time": " -- : -- : -- ", "transfer": null, "transfer_to": null, "hangup_cause": "DESLIGAMENTO NORMAL", "hangup_side": "PABX" } ] }